Policy

Our House Cleaning Policies

Thanks so much for choosing us—we love helping keep your home clean and comfortable! These simple guidelines help everything go smoothly and let us focus on doing our best work for you.

What We Clean (and What We Don’t)

  • We take care of dusting, vacuuming, mopping, bathrooms, kitchens, and all the usual spots. For safety reasons, we don’t:
  • Pick up after pets or handle animal waste
  • Remove set-in stains (we can do light spot-cleaning when it’s safe)
  • Climb ladders over 6–8 feet
  • If anything feels unsafe or isn’t part of our regular cleaning, we’ll tell you right away and figure out the best plan together.

If You’re Not 100% Happy

  • We really want you to love the results! If we missed something, just let us know within 24 hours—we’ll come back and fix it for free.

Booking

  • We ask for a deposit or a card on file to hold your time slot. It helps us plan our day and shows you’re all set. Without it, we might need to give your spot to someone else who’s ready.

Cancellations

  • Life gets busy—we get it! Please give us at least 24 hours’ notice if you need to cancel or change your time.
  • 24+ hours notice: No fee—we’ll reschedule whenever works best for you.
  • Less than 24 hours: We may charge half the service price to cover the reserved time and travel.
  • After 3 last-minute cancellations, we might need to stop scheduling to keep things fair for everyone.

If We Have to Cancel

  • If we need to cancel or reschedule, we’ll give you at least 24 hours’ notice when possible. You’ll get a full refund for that visit, plus a discount on your next one as a thank-you for understanding.

Getting Ready for Cleaning

  • For us to clean efficiently, please pick up toys, clothes, laundry, and personal items before we arrive. We don’t tidy or move those things—it’s not part of the service. (we can place clothes into dirty baskets.)
  • If there’s a lot of clutter that slows us down a lot, we may add a small fee for the extra effort.
  • If the home has heavy clutter or pet messes everywhere, we might need to reschedule for safety—we’d charge $45 to cover our drive and time.

Most homes just need a quick 5–10 minute pickup, and we’re good to go! We’re flexible and want this to feel easy for you.

Thanks again for trusting us with your home. We’re excited to help—reach out anytime with questions!


Warmly,
ELMacho Cleaner